Privacy Policy

PRIVACY STATEMENT

Here at Veyranno Ltd t/a Fruit Hill Farm we value our customers and understand your privacy is very important to you.  This privacy statement attempts to sets out in plain terms, how Fruit Hill Farm uses and protects any information that you give to us. Fruit Hill Farm is committed to ensuring that your privacy is protected and that we are fully compliant with the European Union General Data Protection Regulation (GDPR).

When you use this website, we will ask you to provide certain information by which you can be identified and you can be assured that it will only be used in accordance with this privacy statement. Fruit Hill Farm may change this statement from time to time and will update this page. You should check this page occasionally to ensure that you are happy with any changes.

WHY WE COLLECT YOUR DATA

We collect information for 2 reasons:

• To process a sales order that you placed (contractual necessity)

• At your request, to send you relevant newsletters (consent)

We will only contact you if there is a problem with your order or if you have requested to receive our newsletter.

WHAT WE COLLECT

We may collect the following information when you place an order on the website:

• Name

• Billing Address

• Shipping address

• Telephone numbers

• Email address

• IP address

• Other information relevant to customer offers (e.g. college name if signing up for student offers)

WHERE WE STORE IT

The information is stored on our web server.  Printed copies of invoices containing your personal information are used in our warehouse and office so that your order can be packed and shipped to you.  These paper copies are then stored in our office in locked cabinets.

PAYMENT DATA

Payments online go through a third party (Global Payments) and we have no access to your card numbers.  If a customer orders via phone, card numbers are entered into the Global Payments terminal and any paper notes are immediately destroyed.  Card numbers are never retained on this payment system unless a customer specifically requests it. If numbers are retained, staff cannot access card numbers but can only take payments but strictly by the request of the customer.

EMAIL MESSAGES

We use Gmail for email correspondence and these emails are hosted by Google.  They are not stored on computers in our office. We have a policy of NOT printing emails. On the rare occasion that an email is printed, it is deleted unless it is required as proof of request for goods or services from a customer.

RETENTION

Paper copies of invoices are retained for 6 years as required by Revenue and then destroyed.

Emails are stored on Gmail for a maximum of 6 years and then permanently deleted.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

NEWSLETTER PRIVACY STATEMENT

Our newsletters are sent out using a software called Mailchimp.

You – the contact who has signed up - can continue to update your own data, too, by contacting us or choosing to update your preferences in any email you receive from us.

When you sign up your information is stored in our Mailchimp account on our newsletter list and your email address is used to send you out a newsletter 1-2 times a month.

You are free to unsubscribe or change your details at any time, either through your MailChimp settings or by contacting us by writing to Fruit Hill Farm, Colomane, Bantry, Co. Cork or emailing us at info@fruithillfarm.com

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, by writing to Veyranno Ltd t/a Fruit Hill Farm, Colomane, Bantry, Co. Cork or emailing us at info@fruithillfarm.com

We will promptly correct any information found to be incorrect.

You may make a data request from Fruit Hill Farm by contacting us in writing at -

Veyranno Ltd t/a Fruit Hill Farm,

Colomane,

Bantry,

Co. Cork

02750710